Refund & Cancellation Policy

Last updated: 21 September 2026

Our promise

We want you to be happy with your report. If something goes wrong, we will make it right or refund you.

Reports are delivered instantly as a PDF you can save and print. Because of this, refunds are based on whether the report was delivered correctly, not on whether you changed your mind after reading it — the same principle that applies to any digital download.

You are eligible for a full refund if, within 7 days of paying:

your report was not available to download within 24 hours of a successful payment,
the file cannot be opened and we are unable to fix it, or
the report is clearly wrong for your child, for example the wrong class or subject because of an error on our side.

If you were charged twice for the same order, we will refund the extra payment in full.

Upgrading from Basic to Full

If you already bought the Basic Report, you can upgrade to the Full Diagnostic for the difference (₹550) instead of paying full price again. The same refund rules above apply separately to the upgrade payment — for example, if the upgraded report is not delivered within 24 hours, that ₹550 payment is refundable even if the original Basic payment is not.

Other reasons

If you are unhappy with your report for any other reason, please write to us. We will look into it fairly and may offer a corrected report, a partial refund or a full refund.

Cancellation

You can cancel and get a full refund any time before we deliver your report. Once a personalised report has been delivered, refunds follow the rules above.

How to ask for a refund

Email support@strengthmapper.in from the address you used for your order.
Include your reference ID (it starts with “SM-”) and the payment ID or a screenshot of your payment.
Briefly tell us what went wrong.

We will reply within 2 working days.

When you get your money back

Approved refunds are sent back to the original payment method. It usually takes 5 to 7 working days to appear in your account, depending on your bank or payment provider.

See our Terms & Conditions and Contact page.